1. Who We Are
This Privacy Policy explains how SBG Group collects and uses personal information through https://sbggroupltd.co.uk/ and related business communications.
The controller responsible for this information is:
SBG Group LTD, trading as SBG Group
Email: gleb@sbggroupltd.co.uk
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: your name, email address, telephone number, company and job title.
- Enquiry information: messages, quotation requests and details you provide about your business requirements.
- Service information: business contacts, collection and delivery details, shipment information and relevant trade documentation.
- Billing information: billing contacts, invoice details and business or tax identifiers where required.
- Technical information: IP address, browser and device information, access logs and information about how you use the Website.
- Preference information: newsletter subscriptions, cookie choices and records of consent or objections.
Please provide only information relevant to your enquiry. Avoid sending sensitive personal information unless we specifically request it through an appropriate channel.
3. Where Information Comes From
We collect information directly from you when you complete forms, subscribe to updates or communicate with us.
Where necessary for a business engagement, we may also receive information from your employer, colleagues, suppliers, carriers or other parties involved in providing the requested services.
4. How and Why We Use Information
We use personal information for the following purposes:
Responding to enquiries and preparing quotations.
We rely on our legitimate interests in communicating with prospective customers and managing business enquiries. Where you are personally entering into a contract with us, we may instead rely on taking steps at your request before entering that contract.
Providing and administering services.
Where you are a party to the contract, we rely on contractual necessity. Where you represent a business customer or partner, we rely on our legitimate interests in managing that business relationship.
Meeting legal requirements.
We rely on legal obligations where we must retain accounting records, respond to lawful requests or meet applicable trade and regulatory requirements.
Protecting the Website and our business.
We rely on our legitimate interests in preventing fraud, identifying misuse and maintaining security.
Sending newsletters and promotional updates.
For newsletter subscriptions, we rely on your consent. You can unsubscribe at any time using the link in our emails or by contacting us.
Using optional cookies and related analytics.
Where we request consent for these technologies, we use them only in accordance with your choices.
When relying on legitimate interests, we consider the effect on your rights and freedoms.
5. Who We Share Information With
Where necessary for the purposes described above, we may share relevant information with:
- Website hosting, IT, communications and administrative service providers.
- Suppliers, carriers, freight forwarders, customs agents and delivery partners involved in your engagement.
- Accountants, insurers, legal advisers and payment providers where applicable.
- Public authorities where disclosure is required by law.
We limit sharing to information needed for the relevant purpose.
The Website includes Google Tag and Google reCAPTCHA. Depending on their configuration and your cookie choices, these tools may process technical information. reCAPTCHA helps protect forms against automated abuse. Further information is available in Google’s Privacy Policy.
6. International Transfers
Our services and technology providers may involve processing personal information outside the United Kingdom.
Where UK transfer restrictions apply, we use an applicable legal mechanism, such as UK adequacy regulations or appropriate contractual safeguards, together with any required assessment.
You can contact us for information about safeguards relevant to your personal information.
7. How Long We Keep Information
We retain personal information only for as long as necessary for its purpose.
Retention depends on the nature of the information, whether an enquiry becomes a business relationship, applicable accounting and regulatory requirements, and the need to resolve disputes or establish legal claims.
When information is no longer needed, we delete it or anonymise it. If you unsubscribe from marketing, we may retain a minimal suppression record to respect your choice.
8. Security
We use appropriate organisational and technical measures to protect personal information against unauthorised access, loss or misuse.
No website or electronic transmission is completely secure. Please contact us if you believe information you have provided has been compromised.
9. Your Rights
Depending on the circumstances, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion or restriction of processing.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
You may object to processing based on legitimate interests. You may also object to direct marketing at any time.
To exercise your rights, email gleb@sbggroupltd.co.uk. We may need to verify your identity before responding.
You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
10. Providing Information
You can browse the Website without submitting an enquiry. However, if you do not provide information needed to answer a request or arrange a service, we may be unable to proceed.
Fields marked as required on a form identify information needed to process that submission.
11. Changes and Contact
We may update this Privacy Policy when our practices or legal requirements change. The latest version will be published on this page.
For privacy questions, contact gleb@sbggroupltd.co.uk.